Start and enter the code you received from our support staff. Simple and secure!
Hur påverkar det dig?
- Du inleder i chatt eller via mejl och vi ringer upp dig! Så här föredrar redan de flesta att starta ett ärende.
- Längre öppettid. Nu till 16.30!
- Chatten är förenklad och snabbare.
- Du får snabbare hjälp tack vare bättre struktur.
- För att göra det enklare har vi nu bara en typ av supportavtal.
Our support
90% av alla ärenden löser vi direkt. Vi som assisterar dig har lång effarenhet och är certifierade tandtekniker eller auktoriserade servicetekniker.
Here you will find our support terms
Vi har stängt 00–00 juli
övrig tid har vi öppet som vanligt
Monday – Friday
08.30 – 12.00
13.00 – 16.30
Applies to non-holiday working days
Start your case here!
Our support
90% av alla ärenden löser vi direkt. Vi som assisterar dig har lång effarenhet och är certifierade tandtekniker eller auktoriserade servicetekniker.
Here you will find our support terms
Öppettider
Monday – Friday
08.30 – 12.00
13.00 – 16.30
Applies to non-holiday working days
Start your case here!
Support agreement
1490 SEK/mån
What is included in our support?
- Unlimited number of support cases.
- Dedicated support staff.
- Support staff who are certified dental technicians or authorized service technicians.
- Practical implementation of justified updates.
How does our support work?
Who is eligible for support?
Our customers! Har du köpt något av oss ingår oftast support i upp till 36 månader.
To receive support, you must be certified by JB Nordic for the product you are seeking support for. You are always certified in connection with the purchase of the machine or through separate training. The certificates are personal and cannot be transferred.
What are the opening hours?
Our opening hours are weekdays, excluding holidays, between 08.30-16.30 with closed for lunch 12.00-13.00.
How do I contact the support?
Snabbast hjälp får du via vår här på hemsidan. Det går även att maila till support support@jbnordic.se
Who is handling my case?
Our support staff are trained dental technicians and are authorized and certified for all the products we sell.
How quickly can I get my problem fixed?
90% of our support cases are resolved directly via remote control, remotely (start remote control). Some cases are more complicated and require more time.
If we cannot help remotely, the problem is usually mechanical and requires repair and you return your machine to us. Getting your machine returned, repaired and returned takes between two to six weeks depending on the extent of the problem.
Training
We get you started and assist with continuing education whenever you need it. If you have new staff, we make sure they get certified! A training plan is always drawn up together with you before the training starts.
In-house repairs and spare parts minimize downtime
JB Nordic has a specially equipped service workshop with a large spare parts warehouse to be able to offer quality and fast repairs. All our technicians are certified and have been trained by the respective machine supplier. With us you are in safe hands when you leave your machine for service or repair. We provide a one-year warranty on all replaced parts.
Vilhelmina Magnusdottir
Dental Technician, Your Dental Technician.
JB Nordic is knowledgeable, provides relevant information but does not exaggerate.
With good guidance, it feels easy to invest in new equipment and materials. The recommendations we received have matched our needs well. The equipment is intuitive, easy to operate and reliable. That security is important to us.
I am always very cautious about changing materials but I am glad I chose JB Nordic. With a new type of Zirconia and PMMA, tandläkarna överförtjusta. Superfin estetik!
We think support is important. They are calm even though we are stressed and quickly understand what problems we have. It feels safe, and it can quickly get started again.
Company
Din Tanntekniker
Equipment
Milling machine, 3D printer, zirconia, PMMA.
Number of employees
8
English 
Swedish