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Our support
We resolve 90% of all cases immediately. Those of us who assist you have extensive experience and are certified dental technicians or authorized service technicians.
Here you will find our support terms
Our opening hours
Monday – Friday
08.30 – 12.00
13.00 – 16.30
Applies to non-holiday working days
Start your case here!
Troubleshooting!
If you want to troubleshoot quickly or our support is closed, you can use some of our suppliers' troubleshooting guides. This is also a good idea to do before contacting our support.
Support agreement
Free of charge for our customers
What is included in our support?
- Unlimited number of support cases.
- Dedicated support staff.
- Support staff who are certified dental technicians or authorized service technicians.
- Practical implementation of justified updates.
- Documentation of all matters according to ISO standards
How does our support work?
Who is eligible for support?
Our customers!
To receive support, you must be certified by JB Nordic for the product you are seeking support for. You are always certified in connection with the purchase of the machine or through separate training. The certificates are personal and cannot be transferred.
What are the opening hours?
Our opening hours are weekdays, excluding holidays, between 08.30-16.30 with closed for lunch 12.00-13.00.
How do I contact the support?
The fastest help is via our chat here on the website. You can also email support support@jbnordic.se
Who is handling my case?
Our support staff are trained dental technicians and are authorized and certified for all the products we sell.
How quickly can I get my problem fixed?
90% of our support cases are resolved directly via remote control, remotely (start remote control). Some cases are more complicated and require more time.
If we cannot help remotely, the problem is usually mechanical and requires repair and you return your machine to us. Getting your machine returned, repaired and returned takes between two to six weeks depending on the extent of the problem.
Training
We get you started and assist with continuing education whenever you need it. If you have new staff, we make sure they get certified! A training plan is always drawn up together with you before the training starts.
In-house repairs and spare parts minimize downtime
JB Nordic has a specially equipped service workshop with a large spare parts warehouse to be able to offer quality and fast repairs. All our technicians are certified and have been trained by the respective machine supplier. With us you are in safe hands when you leave your machine for service or repair. We provide a one-year warranty on all replaced parts.
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